Returns Policy

STOREROOM VINTAGE RETURNS POLICY

At Storeroom Vintage, we want to ensure a smooth shopping experience. Please read our returns policy carefully:

Returns and Exchanges

  • No Change of Mind: We do not accept returns, refunds, or exchanges due to a change of mind. We encourage you to review item descriptions, conditions, photos, sizing, and measurements before purchasing.

  • Size Disclaimer: We do not provide refunds for sizing issues. Please review our size guide carefully before placing your order to ensure the best fit. If there is an error in the sizing provided (e.g., if the item received is not the size stated in the description), we will gladly accept the return.

  • Defective or Misdescribed Items: Returns are accepted only if there is a significant unlisted defect or if the item is not as described. Minor signs of wear are normal for pre-loved items and do not qualify for returns.

Return Process

  1. Contact Us: If you believe your item qualifies for a return, please email us at onlinestore@storeroomvintage.co within 48 hours of receiving the product to request approval.
  2. Shipping Returns: Once approved, please return the item to us at: 296 Crown Street,
    Surry Hills, NSW 2010
    within 2 business days.
  3. Tracking: We recommend using registered or signed post for returns, as we cannot be held liable for lost or misplaced items. Please provide tracking details once dispatched.

Address Accuracy

  • Please ensure that you provide accurate address details. If incorrect information leads to delivery issues, Storeroom Vintage is not responsible for replacements or refunds. Additional fees may apply for address changes on undelivered parcels.

Reporting Mistakes

  • If we make a mistake with your order, please contact us immediately at onlinestore@storeroomvintage.co. Upon approval of your refund request, you will have 7 days to return the item to receive your refund.

Why is it ripped or stained?

  • All our clothes are unique and hand-picked among thousands of items. Our clothes may have holes, stains, or show signs of wear and tear, but that's what makes it special! Please check all images of the product and make sure you are happy with it before purchasing.

Thank you for shopping with Storeroom Vintage!