STOREROOM VINTAGE RETURNS POLICY
Information regarding our refund, return, and exchange policies, can be found in this section on our website. Kindly note that we do not accept returns, refunds, or exchanges for reasons related to a change of mind. Therefore, we strongly advise customers to review the item's description, condition, photos, sizing, and measurements before making a purchase.
We do, however, accept returns in the unlikely event there has been a mistake in the description and if an item has a significant unlisted defect or is not as described. This doesn’t include minor signs of wear, all our items are pre loved. Small signs of wear are common.
Before returning an item, please ensure you contact us for approval of the return within 48 hours of receiving the product. Items will not be accepted for return without an approval.
In the event that incorrect address details or any other inaccuracies are provided in the order and the package has already been dispatched, Storeroom Vintage will not be held responsible for replacement or refund. If such a situation arises, the courier may impose an additional fee for address changes on undelivered parcels with incorrect or invalid addresses.
If you discover that you have provided incorrect details, please contact us promptly at email@example.com so that we can address the issue accordingly.
If Storeroom Vintage has made a mistake with your order, we kindly request that you promptly notify us by reaching out to the email address provided above. Upon approval of your refund request, you will have 7 days to return back to us in order to receive your refund.
WHY IS IT RIPPED OR STAINED?
All our clothes are unique and hand-picked among thousands of items. Our clothes may have holes, stains, or show signs of wear and tear, but that's what makes it special! Please check all images of the product and make sure you are happy with it before purchasing.
HOW DO I RETURN AN ITEM?
Once a return is approved it must be sent back to our store (296 Crown Street Surry Hills 2010 NSW) within 2 business days.
Storeroom Vintage won’t be held liable for the loss or misplacement of items being returned. We recommend using registered or signed post, and providing us with tracking details once the shipment has been dispatched.